Bauer Media is refunding some listeners after admitting to mistakenly charging for incoming text messages sent to the studio of one of its radio stations.
A Metro Radio 2 listener contacted RadioToday to say they’d received a message inviting them to apply for a refund. It’s understood some messages sent to interact with the station/presenter were treated as premium rate competition entries and a charge applied to the listener’s phone.
Ofcom has told RadioToday that it has received a complaint and as such will investigate whether or not the Broadcast Code has been breached in any way.
A Bauer Media spokesperson told us: “We have had an issue with Metro Radio 2 text the studio texts, which affected 216 listeners. This was for text to the studio presenter interaction and not premium rate competition entries – we have offered all of those affected a full refund.”