Ofcom has resolved an issue with The Bay in Lancaster after a caller uttered the F’ing word live on the Breakfast Show with Danny Matthews.
Danny was running a competition on 27th April 2016 to give away a diamond ring, but after the winner didn’t answer the phone, he decided to answer the studio phone live on-air when the winner called back, but he caught the winner saying “Oh…it was already ringing, you fucking idiot…”
Danny and the caller both said sorry, whilst Danny also ran an apology the next day at the same time.
The conversation went as follows:
Presenter: “The phone’s going, I wonder if it’s [name of competition winner] ringing back? Shall we have a look? Could be, I recognise that number. Good morning, The Bay”.
Caller: “Oh…it was already ringing, you fucking idiot…”.
Presenter: “Excuse me, you’re on the air – excuse me…You’re live on the radio, please do not swear…”.
Shortly afterwards there was reference to the language, and an apology:
Presenter: “Are you in shock? [referring to the caller winning a diamond ring worth £1,800] Clearly, with that language”.
Caller: “I apologise”.
Presenter: “We apologise everybody, but this lady is in shock, she’s just won a two grand ring, nearly…”.
The Bay explained to Ofcom this was a live call and both the presenter and caller apologised for the language at the time. The presenter was also directed to broadcast an apology at the same time the next day, mindful that many of the previous day’s listeners would be listening again at the same time”.
In clearing the incident, Ofcom said it took into account that the offensive language was used by a caller who did not realise she had been connected to the presenter and was live on air; this was a single use of the most offensive language; the presenter intervened and both he and the caller apologised immediately; and, the presenter broadcast an additional and lengthy apology at the same time the next day.
Have a listen below: